Customer resources: Support FAQs
Please take time to view our list of frequently asked questions. If your query remains unanswered then email us at support @e-cc.org
- General Frequently asked Questions
- HotChilli Web Server & Email Service - Live Status Updates
- Domain Name Questions
- E-mail Questions
- Web Site Questions
- Secure Server Questions
General Frequently Asked Questions
- How do I contact support?
- Who are Hotchilli?
- How do I apply for a Payment Service Gateway?
- I have decided to use Actinic - what are the Network Settings?
How do I contact support?
If a solution within this section of FAQs is not forthcoming or if you think your problem won't be described here then:
Telephone: 01483 827027 or 01483 827087
E-mail: support@e-cc.org
Who are Hotchilli?
Hotchilli provide our Windows & Linux web servers and database servers. They monitor these around the clock.
Domain Name Frequently Asked Questions
How do I transfer my domain name?
If you are transferring a domain name to us/Hotchilli, please visit the following link with information on how to transfer domain names:
E-mail Frequently Asked Questions
- What is Webmail?
- Where is Webmail?
- Where can I add/remove/edit my mailboxes?
- How do I set up Outlook to send/receive e-mail?
What is Webmail?
Webmail is a way to send and receive e-mail from any computer connected to the Internet by using a web browser such as Internet Explorer or Netscape. You should feel right at home if you are a Hotmail user.
Where is Webmail?
http://webmail.hotchilli.co.uk/
Where can I add/remove/edit my mailboxes?
http://webadmin.hotchilli.net:4718/
Note: It is very important that you do not remove the main 'catchall@...'
mailbox.
If you are accessing this page from behind a firewall you will need to make
sure that http port 4718 is open.
How do I set up Outlook to send/receive e-mail?
These instructions are for Outlook 2000, but other versions of Outlook are similar
- Choose Accounts from the Tools menu
- Press Add and choose Mail
- For Display Name, type in the name you would like others to see when they receive your e-mail
- Press Next
- Type in your e-mail address - this could be catchall@yoursite.com or yourname@yoursite.com. If you are unsure what it is, check with us or the person who set up your e-mail accounts
- For the POP3 server enter pop.yoursite.com
- For the SMTP server enter the SMTP server of your ISP.
- For the account name, type in the whole e-mail address.
- If you don't yet know your password, ask the person who set up your account to tell you. It may be somebody at E-CC; if so, contact us.
- Choose the appropriate connection setting. If you are unsure, select I will establish my connection manually
- Click Finish
- Click Send/Receive in the toolbar at the top to check your
mail. If you get an error, check your settings again. If the problem
continues, contact your IT support.
Website Frequently Asked Questions
- Where can I find my web site's stats?
- How do I set up my Actinic Advanced Network settings with the HotChilli Linux web server?
-
Secure Server Questions
Where can I find my web site's stats?
If using Linux web hosting, go to http://stats.hotchilli.net/ and
type in your web site's address when asked.
Alternatively, if using our Windows web stats(if you requested stats) (from DeepMetrix) then go to http://ntstats2.hotchilli.net: and
enter your log in details.
Whose Security Certificates do you provide?
We resell discounted secure certificates from Thawte.
Can you use a certificate from another organisation?
Unfortunately we cannot use certificates from other authorities with our servers.
How do I start the ball rolling to set up my Payment Service Provider?
Once your Internet Merchant Account is in place - follow this link to sign up with ProTX
How do I set up my Actinic Advanced Network settings with the HotChilli Linux web server?
The Settings shold look like this example (replacing yourdomain.co.uk with the domain name you are using)
